Shipping policy

NRXSTORE SHIPPING POLICY

Effective Date: 29-03-2026

1. Introduction

Welcome to NRXSTORE. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our platform. We are committed to providing reliable, efficient, and transparent shipping services to ensure customer satisfaction.

By placing an order with NRXSTORE, you agree to the terms outlined in this Shipping Policy.

2. Shipping Coverage

NRXSTORE currently ships across:

  • All major locations within India

  • Select remote and rural areas (subject to availability)

We continuously work to expand our delivery network and improve accessibility.

3. Order Processing Time

3.1 Processing Duration

  • Orders are processed within 1–3 business days after confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

3.2 Verification Process

  • Orders may undergo verification for security and fraud prevention

  • Delays may occur if additional verification is required

4. Shipping Timeframes

Estimated delivery timelines:

  • Metro Cities: 2–5 business days

  • Non-Metro Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to logistics, weather, or unforeseen circumstances

5. Shipping Charges

5.1 Standard Shipping

  • Shipping charges may vary depending on:

    • Location

    • Product weight and size

    • Order value

5.2 Free Shipping

  • Free shipping may be offered on:

    • Selected products

    • Promotional campaigns

    • Minimum order value conditions

5.3 COD Charges

  • Cash on Delivery (COD) orders may include an additional handling fee

All applicable shipping charges will be displayed at checkout before payment.

6. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via email or SMS

  • You can track your order in real-time through the courier partner’s website

Customers are responsible for monitoring delivery updates.

7. Delivery Process

7.1 Delivery Attempts

  • Our delivery partners will attempt delivery up to 2–3 times

  • If unsuccessful, the order may be returned to us

7.2 Customer Availability

  • Customers must be available at the provided address

  • Valid ID or OTP may be required for delivery confirmation

7.3 Refusal of Delivery

  • Refusing delivery without valid reason may result in:

    • Account restrictions

    • Additional charges on future orders

8. Cash on Delivery (COD)

NRXSTORE offers COD for customer convenience.

8.1 COD Conditions

  • Available for selected locations only

  • Customers must pay the exact amount at delivery

8.2 Verification

  • COD orders may require confirmation via phone or OTP

8.3 Non-Acceptance

  • Failure to accept COD orders may result in account limitations

9. Delayed or Failed Delivery

NRXSTORE is not responsible for delays caused by:

  • Natural disasters

  • Weather conditions

  • Courier partner issues

  • Incorrect shipping information

In case of delays, we will assist in tracking and resolving the issue.

10. Incorrect Address

Customers must ensure that shipping details are accurate.

  • NRXSTORE is not responsible for delivery failures due to incorrect or incomplete addresses

  • Additional charges may apply for re-shipping

11. Damaged or Lost Packages

11.1 Damaged Items

If you receive a damaged package:

  • Report within 24 hours of delivery

  • Provide photos/videos as proof

11.2 Lost Packages

  • If a package is lost in transit, we will investigate with the courier partner

  • Resolution may include replacement or refund

12. Partial Deliveries

In some cases:

  • Orders may be delivered in multiple shipments

  • You will receive tracking details for each package

13. International Shipping

Currently, NRXSTORE does not offer international shipping.
Future expansion plans may include global delivery services.

14. Shipping Restrictions

Certain products may have shipping limitations due to:

  • Legal regulations

  • Safety concerns

  • Location restrictions

We reserve the right to cancel orders that cannot be shipped.

15. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping details

  • Being available at delivery time

  • Verifying the package before accepting

Failure to comply may result in delivery issues.

16. Strict Shipping Policy Enforcement

NRXSTORE maintains strict shipping standards to ensure smooth operations.

We reserve the right to:

  • Cancel suspicious or fraudulent orders

  • Restrict users with repeated failed deliveries

  • Modify shipping methods without prior notice

17. Contact Information

For shipping-related queries, contact:

NRXSTORE Support Team
Email: nrxgroups@gmail.com
Working Hours: 24/7

18. Policy Updates

NRXSTORE reserves the right to update or modify this Shipping Policy at any time.

  • Changes will be posted on our website

  • Continued use of our services indicates acceptance of updates

19. Limitation of Liability

NRXSTORE shall not be liable for:

  • Delivery delays beyond our control

  • Courier partner failures

  • Indirect or consequential damages

20. Final Statement

At NRXSTORE, we aim to provide a reliable and transparent shipping experience. While we work with trusted logistics partners, certain factors may be beyond our control.

We appreciate your patience and trust in our services.

Thank you for shopping with NRXSTORE.