Refund policy

NRXSTORE RETURN & REFUND POLICY

Effective Date: 29-03-2026

1. Introduction

Welcome to NRXSTORE. We are committed to delivering high-quality products and a seamless shopping experience. This Return and Refund Policy outlines the terms and conditions under which customers may request returns, refunds, or exchanges.

By placing an order with NRXSTORE, you agree to the terms stated in this policy. We strongly recommend reading this document carefully before making a purchase.

2. 3-Day Return Policy Overview

At NRXSTORE, we offer a strict 3-day return window from the date of delivery. This policy is designed to ensure fairness, product integrity, and efficient service.

  • You must initiate a return request within 3 days (72 hours) of receiving the product.

  • Requests made after this period will not be accepted under any circumstances.

  • The product must meet all eligibility criteria mentioned below.

3. Eligibility for Returns

To qualify for a return, the following conditions must be met:

3.1 Product Condition

  • The item must be unused, unworn, and unaltered.

  • The product must be in its original packaging, including tags, labels, and accessories.

  • The item must be in the same condition as delivered.

3.2 Proof of Purchase

  • A valid order ID, invoice, or receipt is required.

3.3 Damage or Defect

  • If the item is damaged, defective, or incorrect, you must provide:

    • Clear photos or videos as proof

    • Evidence must be submitted within 24 hours of delivery

4. Non-Returnable Items

Certain products are not eligible for returns due to hygiene, safety, or operational reasons:

  • Innerwear and personal hygiene products

  • Used or damaged items (caused by customer misuse)

  • Items without original packaging

  • Customized or personalized products

  • Clearance or final sale items

  • Digital products or downloadable content

NRXSTORE reserves the right to reject any return request that does not meet the eligibility criteria.

5. Return Process

To initiate a return:

Step 1: Request

  • Contact our support team within 3 days of delivery

  • Provide:

    • Order ID

    • Reason for return

    • Supporting images/videos

Step 2: Approval

  • Our team will review your request within 24–48 hours

  • If approved, return instructions will be provided

Step 3: Pickup / Self-Ship

  • Depending on your location:

    • We may arrange a pickup

    • Or you may need to self-ship the product

Step 4: Inspection

  • Once received, the product will undergo quality inspection

6. Refund Policy

6.1 Refund Eligibility

Refunds will only be processed if:

  • The returned product passes inspection

  • All return conditions are satisfied

6.2 Refund Method

Refunds will be issued via:

  • Original payment method OR

  • Store credit (in certain cases)

6.3 Refund Timeline

  • Processing time: 5–10 business days

  • Bank processing may take additional time depending on your provider

7. Exchange Policy

NRXSTORE allows exchanges under limited conditions:

  • Product must be eligible for return

  • Exchange requests must be made within 3 days

  • Subject to product availability

If the requested item is unavailable:

  • A refund or store credit will be issued

8. Damaged / Wrong Product Policy

If you receive:

  • A damaged item

  • A defective product

  • A wrong item

You must:

  • Report within 24 hours of delivery

  • Provide clear photo/video evidence

Failure to report within this timeframe will result in rejection of the claim.

9. Cancellation Policy

  • Orders can only be canceled before shipment

  • Once shipped, cancellation is not allowed

  • You may request a return after delivery (within 3 days)

10. Shipping Charges

10.1 Return Shipping

  • Free return shipping may be provided for:

    • Damaged or incorrect items

  • For other returns:

    • Shipping charges may be deducted from refund

10.2 Original Shipping Fees

  • Original delivery charges are non-refundable

11. Strict Policy Enforcement

NRXSTORE maintains a strict return policy to prevent misuse and ensure fairness.

We reserve the right to:

  • Reject returns that do not meet criteria

  • Deny refunds for used/damaged items

  • Limit or block accounts with excessive return behavior

12. Fraud Prevention

To maintain trust and security:

  • All returns are verified

  • False claims may result in:

    • Permanent account suspension

    • Legal action if necessary

13. Customer Responsibility

Customers are responsible for:

  • Providing accurate return information

  • Properly packaging returned items

  • Ensuring the product is not used after delivery

14. Contact Information

For return or refund requests, contact:

NRXSTORE Support Team
Email:  nrxgroups@gmail.com
Working Hours: 24*7

15. Policy Updates

NRXSTORE reserves the right to modify this policy at any time without prior notice. Updated policies will be posted on our website.

16. Final Statement

At NRXSTORE, we prioritize customer satisfaction while maintaining strict quality and operational standards. Our 3-day return policy ensures quick resolution while protecting the integrity of our products and services.

We appreciate your trust in NRXSTORE.

Thank you for shopping with NRXSTORE.